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Essential Telephone Skills
TYPE Elearning course
DURATION 30 minutes
DESCRIPTION This module focuses on the impact which telephone communication has upon a business and how a positive impression can be achieved at the outset of incoming calls. Using real-life situations, it explores the first impression continuum and its potential outcomes.

This module focuses on the impact which telephone communication has upon a business and how a positive impression can be achieved at the outset of incoming calls. Using real-life situations, it explores the first impression continuum and its potential outcomes.

By the end of this module, you will appreciate the best method for:

  • Handling the first greeting
  • Putting the caller on hold
  • Transferring a call
  • Taking a message
  • Leaving a voice-mail/answer-machine message
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